Terms and conditions

Application of the Sale Conditions

All orders to PANIFICIO DEL LAGO via internet are governed by these Terms of Sale, issued in accordance with the current legislation on contracts made away from business premises. By placing an order you declare that you have read, understood and accepted these Sale Terms.
PANIFICIO DEL LAGO reserves at any time the right to modify these Sale Terms by posting a new version on this website.

The applicable Conditions of Sale are those in force at the time the order is placed.

  • Orders

    By placing an order through this website, you are eager to buy the products you have selected, in accordance with these Sale Conditions.

    Once transmitted to the system, the orders can no longer be changed or blocked, so it is your responsibility to ensure their accuracy before confirm them.

    For orders placed through this website you will be sent an email to the email address used during registration confirming the order just made. PANIFICIO DEL LAGO reserves the right, in its sole discretion, to refuse orders.

    The data recorded by PANIFICIO DEL LAGO will constitute proof of the order and for the entire transaction.

    The data recorded by the payment system will constitute proof of the financial transaction.

  • Price

    The price applied to the products you ordered are those showed on this website on the date you sent the order. These prices are VAT included.
    Shipping costs are ALWAYS excluded.
    PANIFICIO DEL LAGO reserves the right to change its prices at any time and to cancel an order in the case of an evident error in the system or data.

    You can choose among the following methods of online payment: credit card (Visa, Mastercard, Amex, Poste-pay), Pay-pal or bank transfer.

    If you want to make a bank transfer, you’ll find this payment method in the options.
    Together with the order confirmation you will receive our bank data needed to make your transfer.
    Remember that transfers are normally confirmed 48 hours after the operation.

    Your order will be processed only when confirmed through a receipt by our Bank.

    For more information visit the section: payment methods

  • Right of withdrawal
    In case of non-conforming goods, different to what it is stated on the website, the customer will be required to deliver the goods back to PANIFICIO DEL LAGO, which will replace it and refund the shipping charges.

    Non-conforming goods must be returned to the PANIFICIO DEL LAGO in the days immediately following the delivery, after having sent an e-mail indicating the non-conforming goods and having received from PANIFICIO DEL LAGO a confirmation e-mail.

    Once the goods will be arrived at PANIFICIO DEL LAGO, after a quick check, you will be returned with the proper goods or, if not available, you will receive the refund.

    Under the DECREE dated February 21th, 2014, n. 21 – Implementation of the Directive 2011/83/EU on consumer rights, amending Directives 93/13/EEC and 1999/44/EC and repealing Directives 85/577/EEC and 97/7/EC. (14G00033) – Art. 1: Changes to the Consumer Code, implementing the Directive 2011/83/EU on consumer rights – Art. 59.: Exceptions to the right of withdrawal.

    1. The right of withdrawal under the Articles from 52 to 58 on distance contracts and contracts negotiated away from business premises, is excluded in relation to:

    the supply of goods which are liable to deteriorate or expire rapidly.

    » read all the ITALIAN LEGISLATIVE DECREE February 21th, 2014

    For more information visit the section: returned goods and refund

  • Privacy Policy
    As “data controller”, PANIFICIO DEL LAGO informs that the personal information provided by customers or collected for purposes related to the execution of contractual relationships, will be treated, even with the aid of electronic and / or automated means, in compliance with Legislative Decree No. 196/03, “Code regarding the protection of personal data,” according to the principles of legality and fairness and to protect the privacy and the rights granted to customers.